The digital receptionist feature allows the Cloud Telecoms pbx system to answer phone calls automatically. When a call comes in to the phone system the caller is presented with a list of options. The caller can then choose the appropriate option using the numbers on their phone keypad. Using this feature you can implement a menu. For example, "For sales press 1, for accounts press 2, or hold for assistance."
The call recording feature allows you to record your conversations and play them back from the call records list. The Cloud Telecoms PBX System gives you the option of recording internal calls, external calls or all calls.
Voicemail to email
Voicemail to Email feature will automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately.
Fax to email service allows you to set up a phone number as a fax number, that will send faxes straight to your email.
Our PBX has the built-in ability to upload your documents and scan them out, just like a digital fax machine.
Call Center Tiers, Queues and Agents
The Call center application provides call center functionality by distributing calls to agents using different scenarios and rules. A score-based system is used to distribute those call. A caller's score increases by 1 for every second he waits. You can add a base score to help move a caller to the front of a queue or just remove the wait time from that queue. The Call center application also has tiered system for creating different agent 'priorities' as needed.
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