No hardware means no hardware costs and no expensive contracts. It also means no maintenance.
SERVICE COST SAVINGS
Unbeatable call rates, Free inter-branch calls, Free inter-company calls and competitive rates to all destinations billed per-second.
NO MORE DOWNTIME
We ensure you that there will no be any down time. That means that you will be able to make more call's 24/7.
FLEXIBLE & SCALABLE
Your staff can be based anywhere in the world and be available as an internal extension. Add or remove any number of extensions on the fly by using our web based control panel.
FAST & SIMPLE
We can have you up-and-running within hours of signup. Number porting in 7 days or choose local are number from the list. Instant airtime purchase via online payment system.
Free REMOTE SUPPORT
Our service desk is available to help you with any support you may require. We reply to your ticket within 2 hours.
LOADS OF FEATURES
DIGITAL RECEPTIONIST / IVR
The digital receptionist feature allows the Cloud Telecoms pbx system to answer phone calls automatically. When a call comes in to the phone system the caller is presented with a list of options. The caller can then choose the appropriate option using the numbers on their phone keypad. Using this feature you can implement a menu. For example, "For sales press 1, for accounts press 2, or hold for assistance."
The call recording feature allows you to record your conversations and play them back from the call records list. The Cloud Telecoms PBX System gives you the option of recording internal calls, external calls or all calls.
VOICEMAIL TO EMAIL
Voicemail to Email feature will automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately.
Fax to email service allows you to set up a phone number as a fax number, that will send faxes straight to your email.
Our PBX has the built-in ability to upload your documents and scan them out, just like a digital fax machine.
CALL CENTER TIERS, QUEUES AND AGENTS
The Call center application provides call center functionality by distributing calls to agents using different scenarios and rules. A score-based system is used to distribute those call. A caller's score increases by 1 for every second he waits. You can add a base score to help move a caller to the front of a queue or just remove the wait time from that queue. The Call center application also has tiered system for creating different agent 'priorities' as needed.