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FAQs

General

You can top up your Air Time under the Billing and Accounts Tab using a Mastercard or Visa card. Note: No other methods of payment, such as EFT or Direct Deposit, are accepted. This keeps the cost of Afriphone services at zero which is where we all want them.

VoIP

The Afriphone service is entirely dependent on the quality of the Internet connection you are using when making or receiving a phone call. Hence we only recommend connections that do not generally suffer from congestion or high latency such as FTTH (Fibre to the Home) or Fixed Home LTE (Telkom). Sometimes other connectivity types, such as ADSL, 3G, Edge, WiFI or Mobile LTE will work. However, we do NOT recommend relying on these connectivity types as they are prone to congestion and high latency which result in poor call quality.
1. An uncongested Internet connection such as Fibre to the Home (FTTH) or Fixed Home LTE. 2. A SIP Phone – see here for our recommended phone options available from 3rd Parties. 3. An online account with Fresh PHONE with zero service costs – SIGN UP HERE 4. A pdf or jpg scan of your ID and Proof of Residence to upload to your account for RICA approval. 5. A Mastercard or Visa card to purchase prepaid air time. 6. A little bit of tech savvy or friend or family member to help add your Afriphone account to your SIP Phone.
- Yes geographic landline numbers can be ported to Afriphone. - This include’s all South African numbers that start with 01, 02, 03, 04 and 05. - Mobile numbers such 083, 072 and 061 cannot be ported to Afriphone. The once off cost to Port your number to Afriphone is R130. To Port your number to Afriphone 1. You login into your Afriphone account 2. You click on DID Manager 3. Click Port Number 4. You will need to provide documents and complete the application form. 5. You will receive an invoice for R130 that will need to be paid via Mastercard or Visa before your application is processed. You will need to have the following on hand. 1. A copy of your current service providers invoice and it must display the number you wish to Port. 2. A scanned JPG or PDF of the ID of the account holder. 3. The account holder will need to sign the application forms and authorisation letter.
No, unfortunately this cannot be done.
Afriphone config Settings: Settings or your SIP phone compatible Device 1. Registration Server / Server Host = sip1.freshphone.co.za 2. Registration Server / Server Host = Port 5060 3. Register Name = your account number starting with 27 – check your dashboard to confirm 4. User Name = your account number starting with 27- check your dashboard to confirm 5. Audio codec =G729 alternatively OPUS or GSM 6. Time Server / NTP Servers = ntp1.freshphone.co.za / ntp2.freshphone.co.za 7. Network should be set to DHCP (This is the default) Settings for your Internet Router 1. SIP ALG = Should be disabled on your Internet router (usually found under security). If not disabled SIP ALG can cause problems with calls such as randomly cutting calls and/or your registration with the server. You can ask your Internet service provider (ISP) to help you disable SIP ALG. 2. All other router settings should not affect Fresh PHONE.
You can cancel your account at anytime email us at support@afriphoneco.za with the request.
There are no service fees for the Afriphone service. 1. No sign up fees. 2. No monthly service fees. 3. No service cancellation fees. Number Porting is available at once-off cost of R135 ex VAT.
We would prefer your Air Time to never expire, however we require a protection mechanism against users who sign up for accounts but never use them. We provide a single 087 telephone number for free. By ICASA regulations unused numbers can be recycled without notice. 1. Your account will be cancelled and your Air Time expired after 6 (six) months of no call usage or top ups. 2. Your phone number will be recycled and go back into the available pool of telephone numbers for new users. 3. You will be sent emails to your registered email address to warn you that your account is expiring within 1 month, 2 weeks, 3, 2 and 1 day before it expires to give you the chance to make a call or add air time to prevent the cancellation of your account.
Not at this stage, we are working with service providers and ICASA to re-instate this ability. Please note that it is illegal to use any caller ID (number) that is not under your ownership. To do this is considered fraud. If these regulations are broken, your account will be suspended without notice and you may face criminal charges.
On your account dashboard there is a “voice mail” section where you can follow a few simple steps to setup your voicemail. 1. Type in your “Display Name” 2. Select a 3 or 4 digit pin 3. Dial *85 on your phone and follow the voice prompts to complete the process To setup voicemail to email, simply type in your email address in voicemail settings and select save/enable. All voicemails will be sent to your email address as a sound file attachment. Voicemail to email is a much more efficient way of receiving voice mails, it simply arrives in your INBOX and you click the file to listen to it, you do not have to dial in to listen to, save and delete voice messages.
Yes, you can block individual numbers using your blacklist function and block countries from your country codes function. From the dashboard page, select the “Dialing Restrictions” tab on the right. This will take you to the “Black Lists” and “Country Codes” settings.
Inbound Route type=peer, secret=password, username=101, host=domain.cloudtools.co.za, fromuser=101, canreinvite=yes, insecure=invite,port, qualify=yes, nat=yes, port=5060, context=from-trunk, register => ,101:password@yourdomain.cloudtools.co.za/101
Create a new account and add details from Extension email sent to you as below: Label / Account Name / Display Name: Extension Username as per email sent to you Username / Register Name: Extension Username as per email sent to you Password: Extension Password as per email sent to you Sip Server: Extension Sip Server as per email sent to you Transport Type: TCP Audio Codec Settings: aLAW Subscribe for Register: Enabled Save Register status should say: Registered If not, double check the above details or send an email to support.
Not registering 1. Use https://youfiles.herokuapp.com/telnetclient/ to Telnet to port 5060 on 156.0.96.60 2. Set the phone setting "Sip Keepalive" value to a lower amount of seconds. Inbound and Audio Issues 1. Reboot your phone. 2. Double check your sip account credentials, Account Balance and Cloudtime Balance 3. Check your internet connectivity by visiting www.google.co.za 4. Go to our portal, Click Registrations - Click "Check your Firewall IP Blocked Status" to unblock your IP. 5. Disable firewall and NAT settings on your router. 6. Disable SIP ALG on your router. 8. Check that your upload speed is greater than 5MBps using www.speedtest.net 9. Check that your codecs are exactly in this order G.711A (ALAW), G729. 10. Reset your phone to factory settings and set up your account again (don't change any other settings). 11. Try changing the phone or the network connection. Give us a call to connect a phone to the extension for testing. If problem persists, you will be required to install AnyDesk on a PC on your network and provide login details. Outgoing Phone Calls troubleshooting guide
1. Check that your phone is registered, if not folow the "Phone Registration troubleshooting guide" 2. Double check your sip account credentials, Account Balance and Airtime Balance 3. Check your internet connectivity by visiting www.google.co.za 4. Check that your Caller ID is a valid local landline number 5. Call us for support
Connect to Internet - Wired Connect a LAN Cable Connect to Internet - Wireless Click the Settings Button Enable Wi-Fi Select a Network Put in your network password Log onto the web interface Click the center tick button to find the ip address of the phone. Enter the IP Address into a web browser of a PC on the same network. Username: admin Password: admin Enter the registration details Click on the Account Tab and add details from Extension email sent to you as below: Label: Extension Username as per email sent to you Display Name: Extension Username as per email sent to you Register Name: Extension Username as per email sent to you Username: Extension Username as per email sent to you Password: Extension Password as per email sent to you Sip Server: Extension Sip Server as per email sent to you Transport Type: TCP Click Confirm Refresh the Page Check that the register status says: Registered If not, double check the above details. Fix your Codecs Click on Codecs and make sure you enable the following in order: PCMA(G711A), G729

Data

Take it out from the Wi-Fi and put it into a phone. Dial 141# Select option 3 Ignore the error message Restart the phone Connect to the internet It should thereafter.
From your sending sim, do the following: To get started dial *135# Access “Services” via the services selection Select “Next” to access the next menu Choose the “Data Transfer” option Pick the data bundle you wish to transfer Select the amount of data you wish to transfer to your recipient Choose your recipient Confirm your selection
Using your smartphone, connect to the Wi-Fi of your router Click on your active Wi-Fi connection Select Manage Router This should open your web browser to 192.168.0.1 or IP Address of your router in the user guide On the Router Login Page, try the default credentials or the password you have set: Username: admin Password: admin Depending on the type of Router you are using, Check that the Operations Mode to "Wireless Router Mode". Under LAN Settings Choose Network and choose PPPoE with Dynamic IP Change the username and password as per the Username and Password provided email to you and save.
1. Check that the sim card is inserted correctly. 2. Check that the status light on your router is green. 3. Try rebooting your Wi-Fi extender. 4. Do a speed test closer to your Wi-Fi extender to check your speed.
Update Link http://bigota.miwifi.com/xiaoqiang/rom/r3/miwifi_r3_firmware_d171f_2.10.42_INT.bin

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1. Zip the mail folder on the old host 2. Create the mailboxes on the new host 3. Unzip the mail folder on the new host 4. Copy the mail files from the cur folder of the old mailbox to the cur folder new mailbox 5. Fix the permissions and ownership on the new mail files 6. On Outlook IMAP folders subscribe to all folders 7. Restart Outlook
How to teach the email system about new spam senders Go to yoru mailbox folder settings and change the Spam folder to Learn Spam.
1. Check your internet connection by going to Google and doing any search. 2. Reset password on your email address to get the setup email 3. Check that your settings are exactly as specific on the setup email sent you